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Straight Talk - Vehicle sales change up a gear

on 13 Apr 2021

It was encouraging to see stronger retail sales in the South African vehicle market in March. Potential buyers were wary in January, cautious in February and, now that the second wave has passed, and the country’s economy is stabilising, people are looking to buy new vehicles again. Helped by interest rates remaining low, it is evident that the delayed replacement cycle is starting to catch up.
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MSX NADA Business of the Year Awards finalists and winners announced

on 13 Apr 2021

The winners of the annual MSX NADA Business of the Year 2020 Awards (BOTY) were announced via live broadcast on YouTube recently. Now in its 22nd year, the MSX NADA Business of the Year Awards honour the exceptional performance of managers and their teams at automotive dealerships across the country. It is the only independent validation of dealership profitability. MSX International (MSX) measures the financial performance of over 1,500 South African franchised dealers and recognise the top performers across five categories
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Top 10 client sins to avoid

on 13 Apr 2021

The concept of client service gets thrown around in most companies and businesses. However, in many cases it’s simply lip service. Client service is of critical importance to your business. It’s key to retaining customers and extracting more value from them. It helps to build a loyal customer base that will refer friends and family and provide testimonials. Satisfied customers are more understanding when things go wrong and less sensitive to price increases. Sometimes it’s not about what you should do, but what you shouldn’t do. Here are 10 common mistakes that businesses make that result in losing customers due to poor service.
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The 2021 NADA DSI Survey

on 13 Apr 2021

We are happy to announce that the 2021 NADA DSI is back on track and will take place. This year’s marks the 25th Anniversary of the NADA DSI.
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MSX SA Automotive Retail Financial Performance Trends July 2019- February 2021

on 13 Apr 2021

The ability of dealers to adapt to changed business circumstance is ably demonstrated in the percentage returns earned pre covid compared with those produced post covid. In the eight months between July 2020 and February 2021 (Fig 1). The performance of dealers in each of the three major auto retail segments were well above the prior eight-month averages. Heavy commercials less buoyant because of infrastructure-related low demand. Short-term economic prospects for South Africa are coupled to global auto retail demand and supply and the worlds’ ability to have a unified vaccination strategy and implementation plan.
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The RMI will be presenting an on-line seminar - The Main Agreement

on 13 Apr 2021

The IR seminar will be held on Thursday 15 April 2021. The information shared will be AN EXPLANATION OF THE RECENT INCREASES IN WAGES AND RELATED MATTERS
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The POPI Act is almost upon us, are you ready?

on 13 Apr 2021

All South African businesses, including franchise vehicle dealerships, have until 1 July 2021 to ensure compliance of the long-awaited Protection of Personal Information Act (POPIA) - or face fines of up to R10-million and possibly even jail sentences of up to 10 years. POPIA begins on 1 July and we hope that you, our members, are gearing up for this. It is not merely the policies that need to be ready but also some very important processes need to be implemented and prepared for the go-live date of 1 July 2021. Here are eleven steps to Day 1 compliance:
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